How to do if the GM MDI 2 Software cant Communicate with MDI Device ?

There have customers give feedback that sometime they cant communicate with their GM MDI or GM MDI2 with the software , today we share some instructions for your reference :

First, you should make sure that the MDI Manager software should be installed on the PC and the MDI must be powered up before you use it to communicate. Also the MDI should be configured for wired ethernet or wireless communication. If the USB is available, the MDI will connect by using the USB and if not, the MDI will connect by using wired ethernet and if neither of them is available, the MDI will connect by using wireless.

If the MDI can not communicate with the MDI, you should check the cables if they are securely attached to the MDI, if the MDI has completed its power up sequence, if the connector pins are clean and if the MDI Manager software is running.

And if you connect them by using USB, you need to check the MDI USB connection is detected by windows. About the solutions,you can connect the MDI to the PC USB port and power up the MDI. Open the Network and Dial-up Connections Window from the Windows Control Panel. Then check for the device name ETAS USB Remote NDIS Network Device. If it is not running, check all USB ports on the PC and verify that the MDI is powered on.

If you connect them by using wireless ethernet, you should make sure that wireless communication is enabled and the IP configuration is properly set using the MDI Manager software. Then what you need to check is that the USB cable is not plugged in, the MDI is not being used via wired ethernet and the wireless card is properly seated in the MDI. You can contact your IT department and check that your PC is detecting the wireless access point and the correct security settings have been configured for the MDI.

And if you connect then by using wired ethernet, you need to ensure that the wired ethernet communication is enabled and configured using the MDI Manager software. Then you should check that the USB cable is not plugged in and the MDI device detects wired ethernet activity by viewing the lights blinking on the wired ethernet port of the MDI. And also you can contact your local IT department and check that the MDI and the PC are on the same subnet.

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