How to do for John Deere Diagnostic Kit ECU and FPC Software not Working ?

I am having trouble with the john service advisor 5.3 it does not communicate to certain parameters , I can not reset after treatment note perform regeneration

My Issues
ECU and FPC Should not be grey
X means not accessible

Reason :
For ECU and FPC special functions need to pay cost to factory activate , then can use it
Solution :
You can pay USD80 to us activate for you by remote
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