C4 C5 diagnostic tool Can’t read any information on 2017 sprinter, How to Solve?

Problem:
When C4 C5 diagnostic tool working 2017 sprinter with DAS software, It Can’t read any information what is the reason?

Solution:
First,pls check if sprinter ignition on,before testing it,you have to keep ignition on.Then check the program is opened,check below picutre:

Note:
If you want to work on trucks,you have to run truck icon to test.

MB SD Connect C4 C5 DoIP MB Star Diagnostic Tool Support DOIP function for Benz car commander online programming. MB SD Connect C5 DoIP works with Xenrry DAS diagnostic system for diagnostic, with Monaco, Vediamo engineering software for Benz car programming.

MB SD Connect Compact Supported Vehicle List:
MB SD c4 c5 Support Mercedes Benz Cars After Year 2000

Passenger Car Support List:
A(176), A(169), A(168), B(246), B(245), CLC(117), C(204) C(203), C(202), 190(201), E(212), E(211), E(210), 124(124), S(222), S(221), S(220), S(140), S(126),
E(207), CLK(209), CLK(208), CLS(218), CLS(219), CL(216), CL(215), CL(140) SLK(172), SLK(171), SLK(170), SL(231), SL(230), SL(129), SL(107), SLS(197),
M(166), M(164), M(163), G(463), G(461), E(212), E(211), E(210), 124(124), S(222), S(221),S(220), S(140), CLK(209), CLK(208), CLS(218), CLS(219), CL(216),
CL(215), CL(140), SLK(172), SL(231), SL(230), SL(129), SL(107),SLS(197), M(166), M(164), M(163), G(460), GL(164), GLK(204), R(251)

Van Support List:
MB 100(631), T1, SprinterIII, SprinterII, SprinterI, Sprinter900, Citan, Vito(639), Vito(638), V(638), Viano(639), T2, Vario, Vaneo(414)

Truck Support List:
Actros963/4, Actros2,3, AtegoIII, AtegoII, AxorII, Eonic, Zetros, Actros, Atego Light, Atego Heavey, HPN M96, Atron, HPN M2000, SKL, FSK, Further model series

Unimog Support List:
U20, UGN, UHN

Bus Support List:
TRAVEGO, INTOURO, INTEGRO, CITARO, CAPACITY, CITO, TOURISMO, O350/O403, CONECTO, O404, O405-O408,
Minibus, OC500, TOURO, TOURINO, MBC, MULITEGO, O500, O500/OH, OH, OH368, OF, OF384, LO, O400,
FURTHER MODEL SERIES

Super Sports Car Support List:
SLR(199)